Job description
This position is for a friendly and outgoing person who has great customer service and organizational skills. The ideal candidate will use there customer service experience to assist our Customers and Clients to find the best solutions to their concerns. Knowledge of Plumbing or closely related service oriented business experience is a plus. This opportunity involves Receptionist duties as well as assisting the Service Manager in caring for our Customers needs and involves carefully listening to Customers, scheduling service calls, preparing work orders, dispatching technicians, processing work orders and minor bookkeeping.
Responsibilities:
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Greet and assist walk in customers
- Answer customer phone calls and emails
- Communicating with customers through various channels.
- Scheduling/Work Order/Customer account entry
- Resolve customer concerns and issues
- Accept and process payments
- Quickbooks Experience is Required
- Responding promptly to customer inquiries.
- Knowing our process in order to answer questions or direct to the proper person to care for customers needs.
- Handling mail and other correspondence
- Other Secretarial duties as requested
Summary
In the role of Receptionist/Customer Service Representative, you will be the first point of contact for clients, providing exceptional customer service and support. Your core skills in clerical tasks, phone etiquette, and organizational abilities will be essential in managing front desk operations efficiently. Proficiency in QuickBooks and experience with multi-line phone systems will enhance your effectiveness in this position. You will be responsible for handling inquiries, scheduling appointments, and maintaining a welcoming environment, ensuring that every client interaction reflects our commitment to quality service in the plumbing industry.
Job Type: Full-time
Pay: $20.00 - $23.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
Work Location: In person